SHIPPING & REPLACEMENT POLICY

Shipping

Order Processing: Orders are processed within 2–4 business days.

Delivery Timeline: Standard delivery within India takes approximately 3-4 business days once order has been dispatched, depending on location.

Shipping Charges: Free shipping on all orders.

Tracking: Tracking details will be shared once the order is dispatched.

Incorrect Address: Please ensure your shipping details are accurate. Orders returned due to incorrect address may require additional reshipping charges.

Handcrafted Disclaimer

All Pittara products are handcrafted and hand-painted. Minor variations in artwork, color, or texture are natural characteristics of handmade items and are not considered defects.

Replacements

We offer replacements only in case of:

• Damage during transit

• Defective product

• Incorrect item received

To qualify for a replacement, customers must:

• Notify us within 48 hours of delivery

• Provide a full and proper unboxing video clearly showing the package from start to opening and the issue found

If these conditions are not met, replacement requests cannot be processed.

Unboxing Video Requirement (Mandatory)

Replacement eligibility requires a single continuous unboxing video that shows:

• Outer package condition

• Seal opening

• Product inside

• The defect/damage as received

No edited, paused, or staged videos will be accepted.

Non-Returnable & Non-Refundable

We do not offer refunds under any circumstances.

We do not accept returns for change of mind, color preference, or aesthetic variations.

Handcrafted items & customized/painted products are strictly non-returnable.

Product Condition for Replacement

Approved replacements will be processed only if the product is:

• Unused

• In original packaging

• With labels/parts intact (if applicable)

Cancellations

Orders can be cancelled within 12 hours of placing the order.

Once processing has started or the item has shipped, cancellations are not permitted.