1. What materials are used in your products?
Our products are primarily made from high-quality terracotta and ceramic materials that are durable, eco-friendly, and beautifully handcrafted.
2. Are the paints used safe?
Yes, we use high-quality, non-toxic paints and finishes that are safe for decorative and everyday-use products.
3. What if my product arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with the UNCUT OPENING VIDEO of the product and packaging. We will assist with a replacement or suitable resolution.
4. How can I place a custom order?
Simply contact us through our WhatsApp, or social media with your requirements, reference images, and personalization details.
5. How long does delivery take?
Most ready-to-ship orders are dispatched within 2–4 business days. Delivery usually takes 5-7 business days after dispatched, depending on your location. You’ll receive tracking details once your order is shipped.
6. Do you ship across India?
Yes, we deliver our products across India with free shipping through trusted courier partners.
7. Do you offer customization?
Yes, we offer customization on selected products. You can personalize mugs, planters, thal sets, wall plates, khullads, and other items with names, quotes, photos, or custom designs.
8. How long does it take to complete a customized order?
Customized orders typically take 3-8 business days to create, depending on the complexity of the design and order quantity.
9. Can I use the mugs for hot beverages?
Yes, our hand-painted mugs are suitable for serving tea, coffee, and other hot beverages. We recommend gentle hand washing to maintain the artwork.
10. How should I care for hand-painted products?
To preserve the artwork, hand wash gently with a soft sponge, avoid harsh scrubbing, and keep the products away from prolonged exposure to water.
11. What is the shipping time?
Most ready-to-ship orders are dispatched within 2–4 business days. Delivery times may vary based on your location.
12. Can I cancel or modify my order?
Orders can be modified or canceled before production begins. Customized products may not be eligible for cancellation once work has started.
13. Are your products suitable for gifting?
Absolutely! Our handcrafted products make perfect gifts for birthdays, weddings, anniversaries, housewarmings, bridesmaids, festivals, and corporate occasions.
14. Do you create designs for special occasions?
Yes, we create custom designs for weddings, baby showers, birthdays, anniversaries, festivals, corporate events, and other special occasions.
15. Do you accept bulk or corporate orders?. Do you accept bulk or corporate orders?
Yes, we accept bulk, gifting, wedding favors, return gifts, and corporate orders. Please contact us for special pricing and customization options.